We offer worldwide shipping with specific policies for different regions. Currently, our UK store supports free shipping to UK countries, following the policies of the stores in their respective regions. Delivery times typically include 1-2 business days for processing and 2-7 business days for shipping. However, due to unpredictable factors (weather, courier company issues, incorrect customer information, holiday-related delays), delivery delays may occur.
For shipping safety, orders containing C300 Pro, C300- Footrest, or S300 will be split into two packages, which will arrive at different times.
All orders are trackable and you will receive a tracking number within 1-2 business days of your order being shipped. You can use this number to monitor the progress of your shipment through our tracking portal, but delivery times may vary depending on location and external conditions.
Delivery is free for all orders within the UK, regardless of order value. For other locations, shipping rates and conditions may vary depending on the policies of the respective store.
If your order is damaged in transit or your package is lost, our customer service team is ready to assist you in resolving the issue. Additionally, you can change your shipping address or cancel your order before it ships by contacting customer service promptly.
We are committed to ensuring that your order arrives safely and on time, and we appreciate your understanding and cooperation in the event of any unforeseen delays or problems.