Processing and Delivery Time
Delivery times typically include:
Processing time: 1–2 business days
Shipping time: 2–7 business days
Please note that delivery delays may occur due to unpredictable factors, including:
Weather conditions, Courier company issues, Incorrect customer information, Holiday-related delays
UK Fulfilment Information
Fast delivery is provided through our trusted UK fulfilment partner.
All UK orders are shipped locally from our UK warehouse and returns centre located at:
Unit 30, Maybrook Industrial Estate
Maybrook Road, Brownhills
WS8 7DG
United Kingdom
Please note this address is used for order fulfilment and returns processing only.
UK shipments are handled by DPD or FedEx to ensure reliable and efficient delivery service.
Split Shipments
For shipping safety, orders containing C300 Pro, C300-Footrest, or S300 will be shipped in two separate packages. These packages may arrive at different times.
Order Tracking
All orders are trackable.
A tracking number will be provided within 1–2 business days after your order has been shipped. You can use this number to monitor the progress of your shipment through our tracking portal.
Delivery times may vary depending on location and external conditions.
Shipping Fees
Delivery is free for all orders within the United Kingdom.
For orders outside the United Kingdom, shipping costs and delivery times will be calculated at checkout.
Damaged or Lost Packages
If your order is damaged in transit or your package is lost, our customer service team is available to assist in resolving the issue.
You may also change your shipping address or cancel your order before it has been shipped by contacting customer service promptly.
We are committed to ensuring that your order arrives safely and on time. We appreciate your understanding and cooperation in the event of any unforeseen delays or issues.