We offer worldwide shipping with specific policies for different regions. Currently, our UK store supports free shipping to UK countries, following the policies of the stores in their respective regions. Delivery times typically include 1-2 business days for processing and 2-7 business days for shipping. However, external factors such as customs clearance, local weather conditions (e.g. hurricanes in the UK), and the lingering effects of the 2019 Coronavirus disease may cause delays. We endeavor to keep you informed of any potential delays through updates on our website.
All orders are trackable and you will receive a tracking number within 1-2 business days of your order being shipped. You can use this number to monitor the progress of your shipment through our tracking portal, but delivery times may vary depending on location and external conditions.
Delivery is free for all orders within the UK, regardless of order value. For other locations, shipping rates and conditions may vary depending on the policies of the respective store.
If your order is damaged in transit or your package is lost, our customer service team is ready to assist you in resolving the issue. Additionally, you can change your shipping address or cancel your order before it ships by contacting customer service promptly.
We are committed to ensuring that your order arrives safely and on time, and we appreciate your understanding and cooperation in the event of any unforeseen delays or problems.
Shipping Policy
Frequently Asked Questions
Return Policy
Can I return the product?
Can I return the product?
Yes, you can return the product if you are not satisfied or if the product is defective, damaged, or if there was an error on our part.
What is the return period?
What is the return period?
You can return the product within 30 days of receipt.
Return Costs & Location
Is the return free, or is there a fee?
Is the return free, or is there a fee?
Return shipping is free if the product is defective or if there was an error by Sihoo. For returns due to customer error, the customer will need to pay the return shipping, and a 15% restocking fee is a default agreement.
Where should I ship the returned product?
Where should I ship the returned product?
The return must be shipped back to Sihoo. The specific return address will be provided by Sihoo once the return is approved. Please contact Sihoo for the return address details.
Return & Exchange Process
Return & Exchange Process
Return & Exchange Process
To initiate a return, contact Sihoo at support@sihoooffice.com and provide details about the issue.
The steps include contacting Sihoo to report the issue, providing photos or videos of the product, shipping the product back (following instructions provided by Sihoo), and waiting for the inspection and processing of your return.
What is the process for exchanging a product?
What is the process for exchanging a product?
The exchange process is similar to the return process: contact Sihoo, provide details, and follow the instructions for returning the product.
Return Conditions
Under what conditions can I return a product?
Under what conditions can I return a product?
Products can be returned if they are defective, damaged, or if there was a mistake with the order. They must be in like-new condition and in their original packaging.
What condition must the product be in to qualify for a return?
What condition must the product be in to qualify for a return?
The product must be undamaged, in like-new condition, and returned in its original packaging.
Refund
When will I receive my refund?
When will I receive my refund?
Refunds will be processed within 7 business days after Sihoo receives and confirms the condition of the returned product.
How is the refund processed?
How is the refund processed?
The refund will be processed back to your original form of payment.