Free Shipping

On all items

Easy Returns

30-day and no-hassle

Long-term Warranty

5-year warranty

Satisfaction Guarantee

uksupport@sihoooffice.com

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FAQ

How long does UK shipping and delivery take?

UK Shipping & Delivery

·Free delivery on all UK orders (no minimum spend)

·Standard: 2–4 working days

·Express: 1–2 working days (extra fee)

·Remote areas (Highlands & Islands): may take longer

·Tracking is provided for all orders

Europe Shipping

Ships to most European countries (3–7 working days, tracked).

Shipping rates:

£20: Czech Republic, Netherlands, Slovenia, Belgium, Poland, Italy, France, Spain, Denmark, Austria, Luxembourg, Hungary, Slovakia, Sweden, Finland

£30: Romania, Greece, Bulgaria, Ireland, Portugal, Croatia, Estonia, Latvia, Lithuania

£20 + £30 customs fee: Switzerland

£30 + £30 customs fee: Norway, Liechtenstein

Free shipping: Germany


Customs & taxes

·UK mainland & Northern Ireland: No customs duties. Prices include VAT.

·Channel Islands: Outside the UK VAT area — VAT may not apply.

·EU countries: Prices include VAT where applicable. 

Warranty

All chairs are covered by a 5-year warrantyagainst material and manufacturing defects. Wear-and-tear and consumable parts are excluded. Your statutory rights remain unaffected.

Returns & Refunds

Can I return discounted items?

Yes. Returns are accepted within 30 days (at least 14 days required under UK consumer law). Items must be complete, undamaged, and in original packaging. Bundle deals may be excluded.

Try & Return

You may try the chair during your 30-day return window. Please keep the original packaging and accessories for a smooth return process.

Are returns free?

·UK: Free if the item is faulty or incorrect.

·Change of mind: Return shipping may apply.

·EU: Costs vary by country. Please see our Returns Policy for full details.

How do I start a return?

To initiate a return, contact Sihoo at uksupport@sihoooffice.com and provide details about the issue. Steps:

1. Contact Sihoo to report the issue

2. Provide photos or videos of the product

3. Ship the product back (following Sihoo’s instructions)

4. Wait for inspection and processing of your return